What Are We Up To?

As 2013 is now in full swing, we thought we would give our thoughts on some things we have been dealing with in IT and its relationship to the University of Wyoming.  Like all technology, it moves pretty fast and sometimes even passes some of us by!  That said, let’s take a look at what is happening.

ITsocialmedia_icon

First off, during winter break, we migrated 10,000 student and employee non-benefitted accounts to cloud email storage through Microsoft, known as Office 365.  Before the move, all the mail was stored on servers here in the IT building, now the mail is stored at a Microsoft location somewhere in the US, but not here in Laramie.  This allows UWIT to not have as much overhead with keeping the mail system functional.  The migration went very well and we were able to move the accounts pretty quickly with a lot less problems than even we expected.  Students now have 25GB of storage, which when you compare to the 500MB they used to have, seems absolutely endless!  A lot of us here at the Help Desk are pretty jealous of all that space, but I will keep using my personal folders to store my mail to stay under my 500MB quota.  If anyone else needs help staying under, check our How To, here…  http://www.uwyo.edu/askit/displaydoc.asp?id=226

Zach Morris rocking a 2G Cell Phone at Bay Side High

Zach Morris rocking a 2G Cell Phone at Bay Side High

Along the same lines, if you are having problems getting your UW email on your mobile devices (phones, tablets, etc) please check here http://www.uwyo.edu/infotech/services/email/365.asp.  If you still have problems after looking at the site, call the Help Desk or stop by the UWIT Service Center in the Information Technology Center.  http://www.facebook.com/pages/UW-Information-Technology-Center/202723316418686?fref=ts

At the help desk, our Dispatch service is off to a great start.  If we feel we can resolve your issue by coming right to your office, we will!  When you call the help desk, we will try our hardest to resolve your issue over the phone, but if we can come out to resolve it we will, right away!  This helps us and the customer save some time, as we get your problem resolved as quickly as possible!  Since we started dispatching our help desk staff onsite, we have been able to resolve the issue 95% of the time.  If we cannot resolve it, we have detailed information to pass along to our Desktop Support Unit when they come take a look at your system.  So far the service has been very well received!

news flash

SPOILER ALERT!  Microsoft is ending support for Windows XP!  As sad as this is for everyone ( what a great OS, right?), it is time.  Because Microsoft will no longer be updating the OS, those machines will need to be removed from the University network for security reasons.  That said, if you are still using XP, please call the Help Desk and we can start working on a plan to get you up to date!

If you have watched TV in the last few months you have probably seen a commercial for Windows 8.  Microsoft is really pushing their new operating system and we have been testing it out quite a bit here in IT.  We do not officially support the product yet, but as students you can get it through our WyoWare site(http://www.uwyo.edu/askit/displaydoc.asp?id=941  ), and faculty/staff can purchase it at a discounted rate through our work at home program(http://www.uwyo.edu/askit/displaydoc.asp?id=558 ).  I am not sure I would tell you to make the jump, just yet, but if you are on Windows XP, go ahead!  We can always take you back to Windows 7 if you don’t like it.

As always our support staff is here to help, if you have any problems or questions, do not hesitate to contact the UWIT Help Desk or stop by the ITC and work with the great staff at the Service Center.  Here’s hoping that 2013 is another banner year for UW and for Technology in our world!

Brett Williams, Help Desk Manager From Laramie, WY

Brett Williams, Help Desk Manager From Laramie, WY

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2 responses to “What Are We Up To?

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