ResNet Service Center Assist Students with Computer Needs

Body of the average college student, mind of a computer. The Lab Assistant!

Are you having problems with your computer and don’t know where to turn?  The University of Wyoming Informational Technology provides a service to students through the ResNet Service Center to assist them free of charge with computer ailments and connection problems.

ResNet is located in the Information Technology Building at the end of Sorority Row on the north side of the building and across from the dorms on the south side of the building.

To qualify for ResNet services, you have to be an enrolled student, faculty or a staff member at UW. All clients are required to stay with their computers while the service is being performed on your computer or mobile device. ResNet welcomes client questions and makes every effort to answer them. If a UW owned computer is in need of repair, the computer can be left at ResNet and they will notify you when the repair is completed.

Types of services provided

  • Virus and Malware removal
  • System clean /tune-up
  • Computer reformatting
  • Hardware diagnostics
  • Operating system installations
  • Program installations
  • One on one consulting of computing needs
  • Set-up email and wireless mobile devices
  • Wyoware software pickup depot
  • Network troubleshooting for Residence Halls, Landmark, Spanish Walk, River Village Apartments, Sororities and Fraternities

ResNet Service Center is available to help users understand their computers. They provide basic guidelines to assist users in dealing with common technical problems that can occur such as

Problems with your Internet connection?

There can be a numerous reasons why your Internet isn’t working in your dorm room or apartment. It can be caused by your router or your computer is misconfigured. Sometimes a virus can be picked up off of a port that will infect your machine. If you use file sharing software, UWIT will disable your port if an issue occurs. Also, faulty wiring can cause issues with your port. By filling out the Residential Network Problem Report form, ResNet will be better able to assist you in a timely manner to resolve any of the problems you may be experiencing.

ResNet charges are included in your room fees. The only thing expected is that you leave the Internet cable when you move out or they will assess a charge of $15 to replace it.

Don’t fret over your computer not working properly when you can access the convenient services that ResNet offers to all UW students. Contact ResNet at (307) 766-2989 or email at resnet@uwyo.edufor your computer needs.

 

Lorrie McNamee

Senior at UW

Communication major

Laramie, Wyo.

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