Alternate Ways to Answer Your Tech Questions at UW

Have you ever had a computer problem, but just don’t feel you have the time to call the Help Desk.  The UWIT Help Desk does offer some other means of communication with them that may save you time and energy in getting computer support.

You can go to www.uwyo.edu/infotech and click on the “Help” button, this will take you to the UWIT Help Desk webpage where there is another Help button.  This will lead you to a web form that asks some simple contact information and what your issue is.  This web-form sends that information to the Help Desk where a representative begins to troubleshoot your issue.  The representative will contact you and try to resolve your issue as soon as possible. However, a response will not come until the UWIT Help Desk is open during regular business hours.

You can email the UWIT Help Desk at userhelp@uwyo.edu and similar to the web form, a Help Desk Representative will generate a ticket and either return your email, give you a call, or forward your problem ticket to your departmental consultant.  The Representative will always email you your ticket number so you know your email has been received and is being processed.  This means can be done at any time of day, however a response will not come until the UWIT Help Desk is open during regular business hours.

You can also go to www.uwyo.edu/infotech and click on the Help button on the left, then click on the IT-CHAT button.  This will get you into a chat session with a Help Desk representative.  The chat client is very easy to use and gets almost instant access to a Help Desk representative.   Again, this option is only available during business hours.

You can still always call the Help Desk at 307 766-HELP (4357), option #1, but there are other means to report your problem and get some support.  If you have any questions about these means, or want to talk about your computer issues, what UWIT supports, etc the UWIT staff is available Monday through Friday from 7:30am – 5:30pm.

If you have a general question about anything technologically related that you would like to see us cover here on the It Blog,  please email us at uwituserhelp@gmail.com. We will let you know we’ve received your question and will answer it in the following weeks via a video or text blog.

By –

Brett Williams, Help Desk Manager From Laramie, WY

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